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Designated Grievance Officer
Pulse Payment Technologies Private Limited
Grievance Officer
Lankadasula Balaji
Company
Pulse Payment Technologies Private Limited
Brand
PayInTime
Legal Entity
Pulse Payment Technologies Private Limited
PayInTime values customer trust and is committed to providing
reliable, secure and transparent payment-related services.
If you have a concern, complaint, transaction-related issue
or unresolved service request, you may contact the designated
Grievance Officer using the official contact details provided
on this page.
02
Raising a Complaint
Customers and users may raise a grievance regarding PayInTime
services, payment transactions, service availability, account
related concerns or other matters connected with the services
provided by Pulse Payment Technologies Private Limited.
To help us review your concern efficiently, please send your
complaint to
info@payintime.in
with the subject line
“Grievance Redressal”.
Our team may contact you if additional information or
clarification is required to investigate your concern.
03
Information to Include
Please provide sufficient information with your grievance so
that the matter can be identified and reviewed without
unnecessary delay.
- Your full name and registered contact details.
- Transaction ID, reference number or relevant account details, where applicable.
- A clear description of the complaint or issue.
- Date and approximate time of the transaction or incident.
- Relevant screenshots, receipts or supporting documents, where available.
- Any previous customer support or complaint reference number.
Please ensure that the information provided is accurate and
relates to the complaint being submitted.
04
Grievance Process
We aim to handle grievances in a structured and transparent
manner. The general process is as follows:
01
Submit Your Grievance
Send your complaint with relevant transaction and
contact details to the Grievance Officer.
02
Review & Investigation
The complaint is reviewed and may be coordinated with
the relevant internal team or service provider.
03
Additional Information
If necessary, we may contact you for additional
information or clarification.
04
Resolution & Response
We will work towards an appropriate response or
resolution based on the nature of the grievance.
05
Important Security Notice
For your security, never share your password, PIN, OTP,
CVV, card PIN, UPI PIN or other confidential authentication
credentials with anyone, including persons claiming to
represent PayInTime.
When submitting a grievance, provide only the information
reasonably required to identify and investigate your issue.
Do not include sensitive authentication credentials in
email communications.
06
Registered Office
Pulse Payment Technologies Private Limited
Flat No. 202, Plot No. 119, Road No. 15B,
Gopal Nagar Society, Hyderanagar,
Hyderabad, Telangana, India – 500085.
